Terms & Conditions | Chapman Hill Farm

Chapman Hill Farm - Terms & Conditions

Arrival/departure time

Check-in is from 4pm on the arrival date and Check-out is by 10am on the day of departure.

Please contact Lucy directly on 07780 701417 if you are likely to arrive to the site late in the evening so entry instructions can be advised.

Cancellation Policy

We strongly recommend that you take out UK travel insurance when you make your booking.

Bookings made through third-party site AirBnB/Outdore will be dealt with according to the cancellation policy displayed in our listing on their website at the time of booking.

Should you cancel your stay less than 1 week prior to the day of check-in, we will retain the full booking payment minus the cleaning fee. If we can re-book your accommodation, then we will give a full refund minus a £15 admin fee. (If you have booked through a third-party site which retains your deposit we cannot refund that deposit in any circumstances and we reserve the right also to charge the administration fee). In the event of no-shows, we do not offer any refund, (either full or partial).

In the event that Chapman Hill Farm are forced to cancel your booking due to health and safety or other significant issue (such as disruption to water supply, for example) – you are entitled to a full refund of the money you have paid. You may also opt to change your booking to another date, subject to availability. Any liability arising from the cancellation of your stay by Chapman Hill Farm, for whatever reason, is strictly limited to the total sum paid to us by you.

If we are unable to offer accommodation due to circumstances beyond our control (sometimes referred to as “Force Majeure”), we are not liable for refunds or expenses incurred. We recommend that you have adequate holiday insurance in place to cover this.

(Examples of ‘Force Majeure’ events could include, but are not limited to, pandemic, terrorism, serious crime, natural disaster, ‘Act of God’, government or public authority action or intervention, law and travel restrictions.) This means if we are prevented, hindered, or delayed from performing our obligations due to an event outside our control we will be relieved of our obligations. In the event of this happening, we will offer guests the opportunity to change the dates of their stay, subject to availability.

Terms and Conditions

When you make a booking with Chapman Hill Farm you, and all the people in your party, are also agreeing to abide by the following rules. (These rules are additional to any rules/policies imposed by booking agents such as AirBnB etc.)

We hope that these rules will enable all guests to enjoy their stay.

Dogs are welcome and must be included at the time of booking. You must clean up after your dog, keep them off furniture and NEVER leave them unattended in the pod.
We do NOT allow guests to bring their own fire pits, chimneys or BBQs. Cooking or fires are NOT permitted on the decked areas.
We cannot be held responsible for the weather conditions and will not refund anyone who decides to cancel their stay with us or to leave early for whatever reason.
Children must be supervised at all times and their actions are the responsibilities of their parents or caregivers.
Guests are not permitted to walk around the farm as the glamping site is located within a family/working farm. Any accidents or incidents that take place outside of the pod field are not the responsibility of Chapman Hill Farm. This includes use of the zipwire – the structure is unsafe for use.
Tidiness - please leave your accommodation as found on your arrival ie. no litter or damage. You will be liable for any damages or excess cleaning caused to any of our property and will be charged.
We will not tolerate arguments that lead to conflict on the site. In the event of such BOTH parties may be asked to leave the park immediately. We will be discharged of all liability and no refunds will be given.
We have zero tolerance for drug use and any drug use will result in immediate eviction.
No smoking inside any of our accommodation units or in any other buildings on the site.
No fireworks, Chinese lanterns, guns or weapons.
Cars must travel at less than 5 miles per hour on site.
Vehicles are parked at the owners risk and guests' belongings remain their own responsibility at all times.
It is NOT permitted to charge electric cars from sockets within the pods

Chapman Hill Farm is a member of The Woodland Champions Club. By booking and staying at Chapman Hill Farm you agree to become a member of Woodland Champions Club and have your details shared. There is no fee for glamping membership. Your details may be shared by Woodland Champions Club for the purposes of the running of the Club’

Failure to comply with the site rules will lead to eviction from the park without refund.